Global Working Terms & Process
Customer service & assistance
We have an experienced, professional, customer service and export logistics department who will advise and assist in your purchase from first inquiry until your goods are delivered to your door.
Quality :: Assurance
All our products pass through many layers of in house quality control.
We will send high quality digital photographs of your consignment by email after production is finished but before you make the balance payment so that you can rest assured.
You are also very welcome to visit us before, during or at the end of production.
Quality :: Full Satisfaction Guarantee
Our aim is for 100% client satisfaction so we offer One for One replacement of any defective products created by our negligence – even if the defect was not noticed by you in the quality assurance photos, We are always ultimately responsible for the quality of every item made by us – period!
Shipping Methods & Time
We ship using various methods depending on your order quantity.
Shipments by courier to your door – 3 to 7 days
For small wholesale orders of less than 3000 USD we would normally ship using the best value international courier service for your particular destination. For the USA this is normally UPS and for EU countries and the UK we often use TNT. Courier shipments take between 3 & 7 days.
Shipments by ocean vessel to your closest sea port – 25 to 31 days
Larger wholesale orders of more than 3000 USD is normally shipped out using the best value international sea freight carrier for your destination. Sea freight takes between 25 & 31 days.
Shipments by air to your closest airport – 7 to 11 days
Large, time sensitive, orders can be sent via air freight which is considerably more expensive than sea freight but offers a much faster delivery. Air freight takes between 7 & 11 days.
Generally orders up to 10,000 pieces can be completed comfortably within 45 days of receiving your deposit payment.
Orders over £5000 / $7500
For orders larger than £5000 / $7500 , we require 35% deposit, with balance payable after faxed copy of ocean bill of lading** or airway bill.
For orders larger than £ 30000/ $50000, we require 50% deposit, with balance payable after faxed copy of ocean bill of lading** or airway bill.
For orders larger than £ 75000/ $100000, payment terms to be negotiated relating to the logistics of the consignments and other working terms.
Orders under £5000 / $7500
We accept 50% TT* deposit to engage orders and then the 50% balance is payable after you have seen detailed photos of your consignment and we fax a copy of the bill of lading** to you, showing that the goods have been shipped out and the vessel has left. Alternatively, we accept 100% payment in advance by credit card via the PayPal System (2% surcharge applicable).
** The bill of lading is the document that proves the goods have been loaded onto a sea vessel and is in effect the title deed to the goods (simply put, the holder of the document has primary control over the goods). You will need to pass the original document to your own nominated import agent to allow collection of goods. We pass this original document to you after receipt of the balance 50% of the payment for the order. An arway bill is the same document but for air freight shipments.
We use clean inner boxes with poly bag lining and content labeling on the upper lid. Multiple inner boxes are packed into a double strapped, strong export carton with content and shipping marks printed on 4 faces. The exact quantity of products in an inner box and export carton are determined by particular item being shipped. For Graduation gowns, inner boxes may not be used.
Sample Making – Free of charge.
We are happy to produce counter samples of any original samples that you send to us, then to send our counter samples for your concideration together with our accurate quotation.